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Peoplecert ITIL 4 Practitioner: Deployment Management Sample Questions (Q17-Q22):

NEW QUESTION # 17
[Apply Deployment Management Processes]
What should the organization keep in mind when planning improvements to deployment models?

A. User resistance to updates is not a relevant factor to consider when designing deployment models
B. The impact of deployed software should not be considered when designing these models
C. The same deployment approach should be used for deployments of similar size
D. Deployment model updates should consider inefficient processes

Answer: D

Explanation:
ITIL 4 emphasizes continual improvement in deployment management, which includes identifying and addressing inefficiencies in deployment models to enhance performance, reliability, and value delivery. Option D directly aligns with this principle by focusing on streamlining inefficient processes during model updates.
Option A (The impact of deployed software should not be considered when designing these models): Incorrect, as ITIL 4 stresses that the impact of deployments on services, users, and the organization is a critical consideration to ensure value and minimize disruption.
Option B (User resistance to updates is not a relevant factor to consider when designing deployment models): Incorrect, as user experience and acceptance are key factors in ITIL 4's value co-creation model, and resistance must be addressed to ensure successful deployments.
Option C (The same deployment approach should be used for deployments of similar size): Incorrect, as ITIL 4 advocates for context-specific deployment models tailored to the unique needs of each service or environment, not a one-size-fits-all approach.
Option D (Deployment model updates should consider inefficient processes): Correct, as improving deployment models involves analyzing current processes, identifying bottlenecks or waste, and optimizing workflows to deliver greater value.

NEW QUESTION # 18
[Use Tools and Techniques for Deployment]
Which automation tools should be used to transport and install configuration items into a test environment?

A. Work planning and prioritization tools
B. Environment configuration and management tools
C. Deployment tools
D. Service configuration management tools

Answer: C

NEW QUESTION # 19
[Engage with Stakeholders and Suppliers]
Which is NOT an example of how an organization should work with suppliers to improve its deployment management practice?

A. Carefully selecting suppliers of software tools for CI/CD pipeline
B. Involving third parties in review and planning of the value streams that include deployment management
C. Developing and enforcing detailed and rigorous procedures for every interaction between suppliers and the organization
D. Considering dependencies on third parties when analyzing service value streams which include deployment management

Answer: C

Explanation:
ITIL 4 encourages collaborative and flexible relationships with suppliers to enhance deployment management, focusing on value co-creation rather than rigid controls. Option D is not aligned with this approach, as overly detailed and rigorous procedures can hinder adaptability and innovation in supplier relationships.
Option A (Considering dependencies on third parties when analyzing service value streams which include deployment management): Correct practice, as understanding supplier dependencies ensures effective integration of deployment activities into value streams.
Option B (Carefully selecting suppliers of software tools for CI/CD pipeline): Correct, as choosing reliable suppliers for CI/CD tools is critical to building a robust deployment management practice.
Option C (Involving third parties in review and planning of the value streams that include deployment management): Correct, as supplier involvement in planning fosters collaboration and ensures alignment with deployment goals.
Option D (Developing and enforcing detailed and rigorous procedures for every interaction between suppliers and the organization): Incorrect, as this approach is overly prescriptive and contradicts ITIL 4's emphasis on flexible, value-focused supplier relationships. It risks stifling collaboration and innovation.

NEW QUESTION # 20
[Use Tools and Techniques for Deployment]
Which automation tools should be used to transport and install configuration items into a test environment?

A. Work planning and prioritization tools
B. Environment configuration and management tools
C. Deployment tools
D. Service configuration management tools

Answer: C

Explanation:
In ITIL 4, deployment tools are specifically designed to automate the transportation and installation of configuration items (CIs) into various environments, including test environments. These tools ensure consistency, repeatability, and efficiency in deployment processes, which are critical for managing CIs during testing phases.
Option A (Deployment tools): Correct, as deployment tools (e.g., Jenkins, Ansible, or Terraform for certain use cases) are tailored for automating the movement and installation of CIs, ensuring they are correctly placed in test environments with minimal manual intervention.
Option B (Environment configuration and management tools): While these tools (e.g., Puppet, Chef) manage environment settings, their primary focus is on configuring and maintaining environments, not transporting or installing CIs, making them less relevant here.
Option C (Work planning and prioritization tools): Tools like Jira or Trello focus on task management and prioritization, not on automating CI deployment, so this option is incorrect.
Option D (Service configuration management tools): These tools manage relationships and data about CIs in a configuration management database (CMDB), not the physical transport or installation of CIs, ruling out this option.

NEW QUESTION # 21
[Measure and Improve Deployment Management]
An organization has an objective to create and use deployment approaches that would fit the needs of the organization and the context. How should the organization assess if this objective is achieved?

A. By measuring percentage of deployments which did not follow the agreed policies and models
B. By looking at the deployment backlog throughput
C. By analyzing the adherence to deployment schedules
D. By asking stakeholders about their satisfaction with deployment lead times

Answer: D

Explanation:
ITIL 4 emphasizes stakeholder satisfaction as a key indicator of whether a practice meets organizational needs and context, as it reflects the value delivered to users and the business. Option B, asking stakeholders about their satisfaction with deployment lead times, directly assesses whether deployment approaches are effective and aligned with expectations, making it the best method to evaluate the objective.
Option A (By looking at the deployment backlog throughput): Incorrect, as throughput measures efficiency but does not directly indicate whether the deployment approach fits the organization's needs or context.
Option B (By asking stakeholders about their satisfaction with deployment lead times): Correct, as stakeholder feedback on lead times reflects whether deployments are timely and valuable, aligning with ITIL 4's focus on value co-creation.
Option C (By measuring the percentage of deployments which did not follow the agreed policies and models): Incorrect, as non-compliance indicates process issues but does not directly assess fit with organizational needs or stakeholder satisfaction.
Option D (By analyzing the adherence to deployment schedules): Incorrect, as schedule adherence measures operational performance, not whether the approach meets broader contextual needs.

NEW QUESTION # 22
......

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Highly Authoritative ITIL-4-Practitioner-Deployment-Management Exam Prep Easy for You to Pass Exam

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Peoplecert ITIL 4 Practitioner: Deployment Management Sample Questions (Q17-Q22):

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